Case Administrator
3 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Case Administrator to join our team in the Community Integration Function. As a Case Administrator, you will provide administrative support to our staff and individuals on probation, ensuring efficient processes and maintaining accurate records.
Key Responsibilities:
- Set up and maintain accurate people on probation and victim information on relevant databases.
- Ensure effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies.
- Prepare, maintain, and collate case and other records, files, and management information.
- Receive and distribute information and communications in an appropriate manner.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as a single point of contact within the unit for specialist areas of work.
- Deal fairly and effectively with individuals on probation, some of whom may be in crisis or display aggressive behavior.
- Make practical arrangements for the implementation of sentence plans.
- Carry out enforcement administration as required.
- Organize the availability of equipment, materials, and facilities for case management activities.
- Report faulty equipment and materials to the manager and arrange for replacement or repair.
- Maintain systems to ensure effective use of general unit resources and make recommendations for improvement.
- Undertake specific Visor administration tasks in accordance with procedures.
- Attend meetings as appropriate and provide support, including organizing agendas, taking notes, and distributing minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures.
- Provide cover within the unit and to other units as required.
- Carry out safeguarding children duties in accordance with statutory responsibilities and agency policies.
- Demonstrate pro-social modeling skills and reinforce positive behavior.
Requirements:
- Ability to use databases and proficiency in MS Office Word and basic skills in Excel.
- Strong communication skills and ability to communicate effectively with a wide range of individuals.
- Use and work on own initiative.
Working Arrangements:
The Ministry of Justice offers Hybrid Working arrangements where business need allows. This role can be worked in the UK and not overseas. Standard full-time working hours are 37 hours per week excluding breaks. HMPPS welcomes part-time, flexible, and job-sharing working patterns.
Benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.
- The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
- The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
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