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Customer Service Representative

2 months ago

Wakefield, Wakefield, United Kingdom Reed Talent Solutions Full time

Reed Talent Solutions is partnering with Fujitsu to fill (4x) technical support positions in their Wakefield office.

About Fujitsu:

Fujitsu is a leading provider of technology solutions, committed to making the world a more sustainable place through innovation.

The company offers a wide range of products and services, supporting customers from over 50 countries and regions with a global workforce of approximately 124,000 employees.

Job Overview:

We are seeking 4 skilled Service Desk Agents to join Fujitsu's 1st line support team in Wakefield.

As a Service Desk Agent, you will be responsible for delivering exceptional customer service while resolving technical issues and responding to customer inquiries.

You will work in a fast-paced service desk environment, handling phone calls, web chats, and other digital interactions, while maintaining high levels of service quality and adhering to established service level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities:

  • Provide timely and effective technical support to customers
  • Resolve customer issues efficiently and professionally
  • Communicate effectively with customers and internal stakeholders
  • Work collaboratively as part of a team to achieve service desk goals
  • Stay up-to-date with new technologies and services

Requirements:

  • GCSE-level education or equivalent
  • Passion for technology and customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment
  • High degree of initiative and creativity

Benefits:

  • Competitive hourly rate of £12
  • Flexible shift patterns with 40 hours per week
  • Opportunity to work with a leading technology company

Contract Details:

  • 12-month temporary contract
  • Full-time on-site position in Wakefield