Patient Experience Coordinator

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full time

Job Summary: We are seeking a highly skilled Patient Experience Coordinator to lead and drive improvements to the patient experience at Spire Shawfair Park Hospital.


As a Patient Experience Coordinator, you will be responsible for coordinating complaints, leading the complaints process, and ensuring that the views of patients and customers are used to guide and inform the provision of services.


Key Responsibilities:

  • Coordinate complaints in conjunction with the Hospital Director and Director of Clinical Services.
  • Lead the complaints process when being interviewed by the Healthcare Improvement Scotland (HIS) or internal clinical reviews.
  • Ensure that the views of patients and customers are used to guide and inform the provision of services.
  • Ensure that results from patient satisfaction surveys are discussed at the Clinical Governance Committee.


Requirements:

  • Experience of dealing with patients and other stakeholders.
  • Excellent communication and interpersonal skills.
  • Experience working within a healthcare setting.


Benefits:

  • Competitive salary.
  • Comprehensive benefits package.
  • Opportunities for professional development and growth.


Spire Healthcare is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care. We are committed to delivering exceptional patient experiences and are seeking a talented individual to join our team.



  • Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full time

    Job Title: Patient Experience CoordinatorJob Summary:We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Healthcare Ltd. As a Patient Experience Coordinator, you will play a vital role in leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes...


  • Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full time

    Job Title: Patient Experience CoordinatorJob Summary:We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Healthcare Ltd. As a Patient Experience Coordinator, you will be responsible for leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes...


  • Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full time

    Job Title: Patient Experience CoordinatorJob Summary: We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Healthcare Ltd. The successful candidate will be responsible for leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes made and...


  • Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £28,000 - £38,000

    We are seeking a patient care coordinator to provide high-quality care and support to patients and their families in a dynamic and supportive environment.Key Responsibilities:Assess patient needs and develop individualized care plans.Collaborate with healthcare professionals to ensure seamless care delivery.Provide education and support to patients and their...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    NHS Scotland is committed to providing high-quality patient care, and we are seeking a skilled Patient Flow Coordinator to join our team.The successful candidate will be responsible for managing the discharge/transfer pathway from other hospitals in Lothian, ensuring optimum provision of appropriate beds within the EHSCP. This will involve working closely...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    NHS Scotland is committed to fostering an inclusive and diverse work environment, promoting equality and eliminating unlawful discrimination. Our goal is to have a workforce that truly represents the community we serve, allowing each employee to feel valued and empowered to excel.We are dedicated to supporting candidates with disabilities, long-term...


  • Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £28,000 - £38,000

    We are seeking a compassionate and experienced Registered Nurse to join our healthcare team at beBee Professionals in Edinburgh.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with physicians and other healthcare professionals to develop patient care plans.Provide education and support...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    As a key member of the Discharge Hub Team, you will play a vital role in ensuring the smooth management of patient flow within the NHS Scotland system.The successful candidate will be responsible for identifying patients in need of discharge or transfer, working closely with medical and nursing staff to optimize bed provision within the EHSCP.Key...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    Job Summary:The Discharge Hub Team is seeking a skilled Patient Flow Coordinator to manage the identification of patients, in liaison with medical and nursing staff, for a discharge/transfer pathway from other hospitals in Lothian.Key Responsibilities:Manage the Home First review process on behalf of the Partnership, including daily management of waiting...

  • Laundry Assistant

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Sodexo Full time

    Job IntroductionPositive patient experiences are crucial for healthy outcomes. As a Laundry Assistant at Sodexo, you play a vital role in the daily running of the hospital, ensuring the safe transportation of patients, equipment, blood products, and gas cylinders. To ease some of the stress associated with hospitalization, engage in professional...


  • Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    We are seeking an exceptional Event Experience Coordinator to join our team at Apex Hotels. This is an exciting opportunity to work in a dynamic and customer-focused environment, where you will have the chance to deliver exceptional events and experiences for our guests.As an Event Experience Coordinator, you will be responsible for ensuring that every event...


  • Edinburgh, Edinburgh, United Kingdom City of Edinburgh Council Full time

    Company OverviewThe City of Edinburgh Council is a leading organisation in the heart of Scotland's capital, dedicated to delivering exceptional services and experiences to our visitors and citizens.Salary£24,000 - £25,000 per annum, depending on experience.Job DescriptionWe are seeking a Monumental Experience Coordinator to join our team, working...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    NHS Scotland is committed to fostering a diverse and inclusive work environment, where every employee feels valued and empowered to contribute their best. As a key member of our team, you will play a vital role in ensuring the seamless coordination of cancer patient care.The Cancer Tracker/MDM Coordinator will work closely with clinical and non-clinical...

  • Treatment Coordinator

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Portman Dental Care Full time

    About UsEdinburgh Orthodontics, part of Portman Dental Care, is a Specialist Orthodontic practice with 5 surgeries and a great team of Orthodontists, Orthodontic Therapists, Dental Nurses, Reception and Admin.Job DescriptionWe are seeking a highly skilled Treatment Coordinator to join our friendly and experienced team. This is a growth role that will focus...


  • Edinburgh, Edinburgh, United Kingdom Duck & Waffle Full time

    Your Role:We are seeking a highly skilled Dining Experience Coordinator to join our front of house team at Duck & Waffle. As an Expeditor, you will play a vital role in ensuring each guest has a memorable experience by assisting the waiting team and maintaining the highest standards of service.Key responsibilities include delivering food, describing menu...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    NHS Scotland is committed to fostering a diverse and inclusive workforce, eliminating unlawful discrimination, and promoting equality of opportunity. The aim is for our workforce to be truly representative, and for each employee to feel valued and empowered to give their best.We will fully support candidates with disabilities, long-term conditions, or...


  • Edinburgh, Edinburgh, United Kingdom Duck & Waffle Full time

    Your Role:We are seeking a dynamic and welcoming Dining Experience Coordinator to join our front of house team. As a key member of our team, you will be responsible for ensuring each guest has a memorable experience with us. Your duties will include delivering food, describing items, replenishing supplies, and acting as a liaison between the FOH staff and...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    We are seeking a skilled Front Desk Coordinator to join our team at NHS Scotland.The ideal candidate will have excellent IT skills and be able to work effectively in a fast-paced environment.As a Front Desk Coordinator, you will be responsible for providing administrative support to our clinical team and ensuring the smooth operation of our practice.Key...


  • Edinburgh, Edinburgh, United Kingdom NHS Lothian Full time

    NHS Scotland is committed to promoting equality and diversity in the workplace and eliminating unlawful discrimination. The goal is to have a truly representative workforce where each employee feels valued and able to contribute their best.The Cancer Data Coordinator will work closely with clinical and non-clinical staff in our cancer multidisciplinary...


  • Edinburgh, Edinburgh, United Kingdom NHS Lothian Full time

    NHS Scotland is committed to promoting equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.The Cancer Data Coordinator will...