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Cafe Operations Manager

2 months ago

Oxford, Oxfordshire, United Kingdom Old Fire Station Full time
About the Role

We are seeking a highly skilled and experienced Cafe Manager to join our team at the Old Fire Station in Oxford. As a key member of our operations team, you will be responsible for the day-to-day management of our cafe, ensuring excellent customer service and a smooth running operation.

Key Responsibilities
  • Team Management
    • Work closely with the Front of House Manager to recruit and train staff to support the cafe
    • Manage staff inductions, appraisals, and training to develop the cafe team
    • Oversee systems within the cafe, ensuring procedures are followed and implement new methods
    • Manage the cafe staff rota and work closely with the Front of House Manager to deliver monthly/bi-monthly FOH meetings
  • Cafe Management
    • Oversee food and drink orders, supporting the cafe team to work with new suppliers
    • Manage and deliver income targets, diversifying income streams and developing the cafe offer to expand the customer base
    • Lead on cash handling procedures for the cafe and box office, ensuring compliance and accuracy
    • Manage budgets for the cafe, pricing items, and examining margins
    • Report monthly to Damascus Rose Kitchen on sales totals and ensure VAT compliance on cafe/bar sales
  • Health and Safety
    • Oversee Health & Safety and Food Hygiene requirements in the cafe and bar spaces
    • Work with the Crisis facilities team and Deputy CEO to ensure compliance
  • Organisational Development
    • Work to improve FOH income streams
    • Take an active role in developing our Arts Training Scheme, alongside Crisis
    • Represent the Head of HR and Operations when required
About Us

The Old Fire Station is a vibrant arts centre in the heart of Oxford, sharing a building with Crisis UK and Damascus Rose Kitchen. We are committed to providing excellent customer service and a welcoming environment for all visitors.