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Saturday Key Holder

2 months ago

Oxford, Oxfordshire, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its luxury giftable chocolates, innovative drinking chocolate system, and commitment to sustainability and ethics. We're seeking a passionate and enthusiastic Key Holder to join our cafe and retail team in Gloucester Quays.

Key Responsibilities:

  • Welcome and engage with customers to deliver an exceptional experience, showcasing our products and brand knowledge.
  • Manage the till and queue, processing transactions, refunds, and exchanges while providing excellent customer service.
  • Develop in-depth knowledge of our product range, including manufacturing processes, allergens, and sustainability commitments.
  • Lead tasting sessions and product demonstrations to educate customers and promote our brand.
  • Collaborate with the team to maintain a clean and organized store environment, adhering to health and safety guidelines.
  • Prepare hot and cold drinks, ice creams, and snacks in our cafe area, ensuring quality and adherence to allergen and health standards.

What We Offer:

  • A competitive hourly rate (£ per hour in the UK, €14.50 per hour in the Republic of Ireland)
  • Incentives based on performance
  • 50% unlimited staff discount on our products
  • 70% discount on a stay in our Hotel in St Lucia
  • Flexible working arrangements to balance work and personal life
  • A chance to work in a dynamic, innovative, and expanding company