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Saturday Key Holder

2 months ago

Oxford, Oxfordshire, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is seeking a passionate and enthusiastic Key Holder to join our cafe and retail team in Gloucester Quays.

As a Key Holder, you will be responsible for engaging with our guests to showcase our products in a warm and personable manner, ensuring an amazing experience is delivered through excellent product and brand knowledge.

Key Responsibilities:

  • Welcome and serve our customers, providing excellent service during their visit.
  • Manage the till and queue, processing transactions, refunds, and exchanges, and respond to customer feedback.
  • Learn about our range of products, including how we sell, grow cocoa, and manufacture our products, as well as our commitments to sustainability and ethics.
  • Run tasting sessions and demonstrations of products.
  • Work with the team to support with deliveries and stock, maintaining the appearance of the store and café areas.
  • Prepare hot and cold drinks, ice creams, and snacks according to our guidelines and processes.

We don't require retail experience, but we do ask that you commit to being a true brand ambassador and support the success of the store and your team.

Our Benefits:

  • Competitive hourly rate (£ per hour in London, €14.50 per hour in Republic of Ireland)
  • Incentives based on performance
  • 50% unlimited staff discount to treat yourself and your friends and family
  • 70% discount off a stay in our Hotel in St Lucia
  • Flexible working arrangements to balance work and family/home life
  • A chance to work in an exciting, innovative, and expanding company