Key Holder

2 weeks ago

Oxford, Oxfordshire, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is seeking a passionate and enthusiastic Key Holder to join our cafe and retail team in Gloucester Quays.

You will engage with our guests to showcase our products in a warm and personable manner, ensuring an amazing experience is delivered through excellent product and brand knowledge.

Key Responsibilities:

  • Welcoming customers and providing excellent service during their visit.
  • Till and queue management, including processing transactions, refunds, and exchanges at the till and responding to customer feedback.
  • Learning about our range of products, including how we sell, grow cocoa, and manufacture our products, as well as our commitments to sustainability and ethics.
  • Running tasting sessions and demonstrations of products.
  • Working with the team to support with deliveries and stock, maintaining the appearance of the store and café areas.
  • Preparing hot and cold drinks, ice creams, and snacks according to our guidelines and processes.

We don't require retail experience, but we ask that you commit to being a true brand ambassador and support the success of the store and your team.

Our Benefits:

  • £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.
  • A chance to work in an exciting, innovative, and expanding company.

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