Key Holder
4 weeks ago
Hotel Chocolat is seeking a passionate and enthusiastic Key Holder to join our cafe and retail team in Gloucester Quays.
You will engage with our guests to showcase our products in a warm and personable manner, ensuring an amazing experience is delivered through excellent product and brand knowledge.
Key Responsibilities:
- Welcoming customers and providing excellent service during their visit.
- Till and queue management, including processing transactions, refunds, and exchanges at the till and responding to customer feedback.
- Learning about our range of products, including how we sell, grow cocoa, and manufacture our products, as well as our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, maintaining the appearance of the store and café areas.
- Preparing hot and cold drinks, ice creams, and snacks according to our guidelines and processes.
We don't require retail experience, but we do ask that you commit to being a true brand ambassador and support the success of the store and your team.
What We Offer:
- £12.00 per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- Flexible working arrangements.
- A chance to work in an exciting, innovative, and expanding company.
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