Client Success Manager
2 weeks ago
We are seeking a highly skilled Client Success Manager to join our team at Inspired Thinking Group. The successful candidate will have a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.
As a Client Success Manager, you will be responsible for managing store orders, campaigns, and bespoke print production work through our marketing platform, Media Centre. Your focus will be on providing outstanding customer service and delivering operational excellence.
Responsibilities:
- Accurately gathering information from the Account Manager to formulate full briefs and detailed specifications for suppliers.
- Assisting with quotation processes by working closely with suppliers and the Account Manager.
- Servicing stores and handling helpline queries in a timely manner.
- Maintaining accurate job history via management information systems and managing the master database.
- Managing client artwork, brief requirements, and timings effectively.
- Briefing relevant parties on project progress and ensuring timely delivery.
- Managing projects for campaigns and ensuring all deadlines are met.
- Supplying weekly reports and analytics.
Requirements:
- Candidate must be customer-centric and able to deliver exceptional customer service consistently.
- Self-motivated and able to manage own time effectively.
- Excellent communication and interpersonal skills.
- Full driving license and willingness to travel to suppliers, offices, and customer sites.
- Previous experience in a client-facing environment is essential.
- Able to work in an ever-changing environment with multiple priorities.
- Experience of working in retail or similar industry is desirable.
- Commitment to the role and teamwork is required.
- Basic understanding of Excel is preferred.
What We Offer:
- Competitive salary: £35,000 - £40,000 per annum.
- 25 days' annual leave plus bank holidays.
- Annual Wellbeing Day.
- Pension scheme.
- Corporate Medical Cash Plan.
- Smart Working Options.
- Savings programme.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Monthly Employee Awards.
- Raising money for charity.
- Referral scheme.
- Wellbeing Programme.
- Enhanced Family Friendly Leave.
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