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Escalator Service Leader

2 months ago

Durham, Durham, United Kingdom Stirling Warrington Full time
{"Overview": "As a seasoned Escalator Service Leader, you will be responsible for managing field operations and ensuring high-quality service delivery. You will oversee a team of engineers and technicians, optimizing staffing and workload distribution to meet business targets. Your primary focus will be on customer satisfaction, safety, and quality, while also driving operational efficiency and employee development.", "Key Responsibilities": "
  • Optimize staffing and workload distribution to meet business targets.
  • Manage the maintenance portfolio, ensuring customer satisfaction and quality.
  • Deliver on repair sales targets and lead the team to achieve them.
  • Conduct regular quality and safety audits to maintain high service standards.
  • Manage and resolve issues with underperforming units.
  • Oversee chargeable and non-chargeable repairs, working closely with the credit control team.
  • Foster employee development through on-the-job training and safety sessions.
  • Lead monthly meetings with the team to review performance and set goals.
", "Requirements": "
  • Degree qualified or equivalent in a relevant technical or business field.
  • Experience in Management or Engineering in the lift & escalator industry.
  • Proven track record in managing customer relationships and delivering exceptional service.
  • Strong leadership skills, with excellent communication and problem-solving abilities.
  • Ability to work under pressure and meet deadlines.
", "What We Offer": "
  • Competitive salary of up to £53,000 per annum.
  • Comprehensive benefits package including pension, healthcare, and bonus schemes.
  • A supportive and dynamic work environment with opportunities for growth and career development.
", "Contact Information": "If you are interested in this role, please apply or contact Oliwia Baraniuk at Stirling Warrington."}