Conflict Resolution Specialist

5 days ago


Manchester, United Kingdom IKON Training Full time

We are seeking a highly experienced Professional Training and Conflict Management Expert to join our team at IKON Training in Manchester, helping individuals navigate challenging situations.

This role is ideal for someone passionate about making a real difference across various sectors, including Healthcare, Transport, Education, Social Care, Facilities, and Retail.

Key Responsibilities:

  1. Deliver Engaging Training: Provide expert training on conflict resolution and managing challenging behaviour to ensure participants develop essential skills.
  2. Contribute to Content Development: Collaborate with the team to create relevant and industry-aligned training materials that meet the evolving needs of our clients.
  3. Travel and Online Delivery: Travel nationwide to deliver on-site training and conduct online communication skills courses, ensuring seamless learning experiences.
  4. Flexibility and Remote Work: Work remotely with flexibility to travel when required, maintaining effective communication with the team.

Requirements:

  1. Hold or work towards a minimum Level 3 Award in Education and Training (AET) or equivalent qualification.
  2. Recent experience delivering professional training with proven results.
  3. A strong command of written and spoken English, facilitating clear communication.
  4. Proficiency in Microsoft 365 applications, enhancing productivity and efficiency.
  5. A clean driving licence and access to a reliable vehicle, enabling smooth travel to client sites.

What We Offer:

This full-time position offers a competitive salary of £35,000 per annum, commensurate with experience. The role also includes:

  • 22 days annual leave plus 3 days for Christmas shutdown and bank holidays.
  • Opportunities for professional development, including training and mentoring.
  • Company away days, a pension scheme, and all necessary training materials, uniforms, and IT equipment.


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