Customer Outcomes Lead

4 days ago


Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full time

Pursuing a rewarding career where you can make a difference in customer lives through your work? Apply now for our esteemed position

As a Complaints Resolution Specialist, you will play a critical role in managing complaints while keeping a focus on fairness and effective communication. With expertise in Financial Services customer experience, you will use data-driven approaches to continuously improve customer journeys.

We value employees with extensive knowledge of Consumer Duty regulations and those capable of producing Consumer Duty reports. In return, we offer competitive salaries ranging from **£65,000 to £85,000** annually, depending on your background and experience.



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