Customer Outcomes Lead
4 days ago
Pursuing a rewarding career where you can make a difference in customer lives through your work? Apply now for our esteemed position
As a Complaints Resolution Specialist, you will play a critical role in managing complaints while keeping a focus on fairness and effective communication. With expertise in Financial Services customer experience, you will use data-driven approaches to continuously improve customer journeys.
We value employees with extensive knowledge of Consumer Duty regulations and those capable of producing Consumer Duty reports. In return, we offer competitive salaries ranging from **£65,000 to £85,000** annually, depending on your background and experience.
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Customer Experience Lead
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom Evri Full time**Key Responsibilities:**Customer Experience LeadWe are seeking a highly experienced Customer Experience Lead to join our team on a 3-month Fixed Term Contract. As a key member of our team, you will be responsible for ensuring customer and client satisfaction in the final mile of the parcel journey.The ideal candidate will have previous experience in...
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Customer Service Advocate
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom Scottish Federation of Housing Associations Full timeClyde Valley Housing Association is a Registered Social Landlord with a rich history of serving our community. As a Customer Service Advocate, you will be at the forefront of delivering top-notch service to our customers, ensuring they receive the support and care they deserve.With an estimated annual salary of £26,000 - £32,000, this role offers a...
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Director of Customer Experience Management
1 month ago
Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full timeFancy working for a business that prioritizes customer experience and positive outcomes?You will oversee the management of complaints and regulatory escalations, focusing on fair customer resolutions.Additionally, you will analyze data-driven insights on customer behavior, pain points, and trends to improve processes and optimize customer journeys.To be...
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Head of Customer Experience Management
2 days ago
Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full timeFancy a challenging role where you can drive customer experience and outcomes in a business built on these principles?You'll oversee the management of complaints, ensuring fair customer resolutions. Data-driven insights will be key to improving processes and optimising customer journeys.A strong track record in Financial Services customer experience is...
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Asset Procurement Solutions Lead
4 days ago
Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeJob Title: Asset Procurement Solutions LeadAs an Asset Procurement Solutions Lead, you will play a crucial role in ensuring the effective management of Enterprise Contracts. This involves providing leadership and strategic oversight of contract management, governance, and relationship management.About the Role:Provide leadership and strategic oversight of...
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Director of Customer Advocacy
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Limited Full timeAbout the RoleAt Willow Resourcing Limited, we are seeking an exceptional individual to join our team as a Director of Customer Advocacy.About YouYou will have a proven track record in managing customer experience within the Financial Services sector.Your Key ResponsibilitiesWe are looking for someone who can oversee data-driven insights on customer...
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Business Development Lead
4 days ago
Motherwell, North Lanarkshire, United Kingdom Realise Recruitment Ltd Full time £25,000 - £40,000Job DescriptionSalary: £25,000 - £40,000+ (OTE)We are looking for an experienced Telesales Executive / Internal Sales Consultant for our client in the UK. A previous background in outbound sales is required, with experience in most B2B / SME sales areas being of interest as the skills are very transferrable to their sector.Your primary role would be to...
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Complaints Resolution Specialist
4 days ago
Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full timeTaking on a vital role in driving positive customer outcomes in a customer-centric business? That's what we're looking for in our ideal candidate! You'll oversee complaint resolution, ensuring fair treatment for all customers.Key skills include data-driven decision making and using customer behaviour insights to enhance processes. Your experience in...
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Customer Experience Associate
5 days ago
Motherwell, North Lanarkshire, United Kingdom Smiths News Full timeAbout the Job:We are seeking a skilled Merchandiser to join our team. The ideal candidate will have excellent merchandising skills, a full UK driving license, and be able to work effectively with our customers.Responsibilities:Use a vehicle to travel to customer sites, delivering point of sale (till point) placement and promotional set-ups.Work within a team...
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Executive Culinary Lead
2 days ago
Motherwell, North Lanarkshire, United Kingdom B&I (Business and Industry) Full timeJob Description:We are seeking an ambitious Chef to join our team at B&I (Business and Industry) on a part-time basis, contracted to 30 hours per week.About the Role:You will be responsible for preparing and serving exceptional food experiences that truly brighten our clients' and customers' days. As a member of our market-leading food service company in the...
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Team Lead
2 days ago
Motherwell, North Lanarkshire, United Kingdom DX Network Services Full timeWe're seeking an experienced Team Lead - Night Shift Team to join our team at DX Network Services. As a Team Lead, you'll be responsible for leading a team of staff within the DX operation, ensuring seamless night shift operations and delivering exceptional customer service.About Us:We are a leading independent parcel, mail and logistics services company...
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Banking Policy and Compliance Specialist
2 days ago
Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full time**Job Description:**We are seeking an experienced Compliance specialist to lead our 1st Line Compliance team, responsible for designing and implementing a forward-thinking compliance strategy that prioritizes customer outcomes.This role requires strong leadership skills, with the ability to embed and oversee Consumer Duty regulations. The successful...
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Team Lead
2 days ago
Motherwell, North Lanarkshire, United Kingdom Tim Hortons Full timeJob Title: Team Member - Front of HouseAbout the Job:Tim Hortons is seeking a skilled and motivated individual to join our team as a Team Member - Front of House.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.Responsibilities:Interact with customers and...
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Manufacturing Process Excellence Lead
2 days ago
Motherwell, North Lanarkshire, United Kingdom Zachary Daniels Recruitment Full time**Job Description:**Zachary Daniels Recruitment is seeking a highly skilled Manufacturing Process Excellence Lead to join their team. In this role, you will be responsible for driving quality excellence across all product design, production, and delivery processes.About the Role:We are looking for an experienced professional with a strong background in...
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Head Chef and Team Lead
3 days ago
Motherwell, North Lanarkshire, United Kingdom B&I (Business and Industry) Full timeAbout the Role:At B&I (Business and Industry), we are committed to delivering exceptional dining experiences to businesses and organizations. As a Chef, you will play a key role in achieving this goal by preparing and serving high-quality food that meets the expectations of our clients and customers.Key Responsibilities:Food Preparation and Service: Prepare...
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Housing Liaison Coordinator
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom Scottish Federation of Housing Associations Full timeAs a Housing Liaison Coordinator at Clyde Valley Housing Association, you will play a vital role in delivering exceptional customer service and performance. Our subsidiary provides factoring services and builds for mid-market rent and sale, catering to over 4200 homes with a pipeline to build 600 more.The estimated annual salary for this position is £25,000...
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Coffee Shop Team Lead Position
1 month ago
Motherwell, North Lanarkshire, United Kingdom Costa Coffee Full timeTransform your career with a leading coffee brand.We're Costa Coffee, a global company passionate about delivering exceptional customer experiences and making a positive impact in our communities.Career Opportunities:Creating engaging store environmentsDeveloping and maintaining high-performing teamsDriving sales growth through effective sales...
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Conference and Banqueting Team Lead
2 weeks ago
Motherwell, North Lanarkshire, United Kingdom Dalziel Park Hotel Full timeEstimated salary: £28,080About Lisni Pub CoWe are a family-run business with over 50 years of experience in delivering exceptional hospitality.This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing top-notch customer service.As our Assistant Conference and Banqueting Manager, you will be responsible for...
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KFC Senior Team Lead
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom EG Group Full timeOverviewEG Group's YUM-branded KFC restaurants pride themselves on serving finger-lickin' good chicken. With a passion for excellence, we're looking for a talented Flex Manager to drive restaurant performance and customer satisfaction.Compensation PackageThis role offers a competitive annual salary of £32,000 - £36,000, plus a range of benefits, including...
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Diversity and Inclusion Specialist
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeAt North Lanarkshire Council, we strive to maintain high standards of performance, customer experience, and equality. As we continue to deliver The Plan for North Lanarkshire and drive transformational change across the council, it is vital that we maximise every opportunity available to us to deliver the highest standards of service, performance, and best...