Duty Coordinator

2 months ago

OldburyonSevern, South Gloucestershire, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and experienced Duty Coordinator to join our team at Black Country Healthcare NHS Foundation Trust. As a key member of our clinical team, you will play a vital role in supporting the delivery of high-quality mental health services to our patients.

Key Responsibilities

  • Supporting staff with queries regarding triage, treatment, and access to secondary care if required.
  • Triage referrals entering the service via the IAPT self-referral portal or from other professionals.
  • Supporting the admin team with client/Duty queries.
  • Working as a referral coordinator within IAPT, being the first point of contact for patients presenting with mental health problems.
  • Managing triage referrals and make clinical decisions about appropriate services.
  • Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.
  • Bringing to the immediate attention of the Team Manager(s) and/or Operational Manager any situation that cannot be adequately supported, supervised or managed.

Person Specification

  • Professional qualification (RMN, OT, CBT, Psychology).
  • Degree or equivalent qualification / experience in delivery of mental health interventions.
  • Evidence of continued professional development.
  • Counsellor level 5

Desirable Qualifications and Experience

  • Professional registration with governing body.
  • Working within a multi-disciplinary team.
  • Working in a mental health team and assessing risk.
  • Partnership working both multi-agency and multi-disciplinary.
  • Triaging referrals and making clinical decisions about appropriate services.

Knowledge and Skills

  • Knowledge of assessment applicable to a range of mental health needs.
  • Ability to assess risk and identify opportunities for risk mitigation.
  • Knowledge of safeguarding and action to take if you suspect an individual is at risk.
  • Knowledge and Understanding of equal opportunities legislation and policies.
  • Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.

Requirements

  • Excellent communication skills.
  • Excellent interpersonal skills including negotiation and conflict management.
  • Evidence of effective organisational skills.
  • Evidence of maintaining accurate and contemporaneous record keeping.

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