Duty Coordinator for Mental Health Services

4 weeks ago


OldburyonSevern, South Gloucestershire, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

About the Role

The Black Country Healthcare NHS Foundation Trust is seeking a highly skilled Duty Coordinator to join our team. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our mental health services.

Key Responsibilities

  • Supporting staff with queries regarding triage, treatment, and access to secondary care.
  • Triage referrals entering the service via the IAPT self-referral portal or from other professionals.
  • Working as a referral coordinator within IAPT, being the first point of contact for patients presenting with mental health problems.
  • Managing triage referrals and making clinical decisions about appropriate services.

Requirements

  • Professional qualification in a relevant field (e.g. RMN, OT, CBT, Psychology).
  • Experience working within a multi-disciplinary team and assessing risk.
  • Excellent communication and interpersonal skills.

About Us

The Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. We are committed to delivering high-quality, responsive, and efficient services that meet the needs of our patients and communities.



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