Customer Service Representative

2 months ago


Manchester, United Kingdom CastleView Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as an On Board Host based in Manchester.

As a key member of our on-train team, you will be responsible for providing exceptional customer service to passengers on the Transpennine contract.

Key responsibilities include selling items from the refreshment trolley, serving first-class passengers with complimentary items, and ensuring a warm welcome for all customers.

Shifts and Salary:

This is a shift-work based role, with a rota to provide customer service throughout the day, including early, late, and weekend work.

The hourly rate is £11.44, with the opportunity to earn additional commission.

To be successful in this role, you will need to be a team player with excellent communication skills and a passion for delivering outstanding customer service.



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