Service Desk Support Specialist

4 days ago

Leeds, United Kingdom Hays Technology Full time
Service Desk Analyst

Are you a customer-focused individual with a passion for technical support? We have an exciting opportunity for a Service Desk Analyst to join our team at Hays Technology in Leeds.

About the Role:

We are seeking a skilled Service Desk Analyst to provide exceptional customer service and technical support to our clients. As a Service Desk Analyst, you will be the first point of contact for customers, responding to a wide range of technical queries and issues via various channels.

Key Responsibilities:

  • Provide excellent customer service and technical support via phone, email, instant chat, and remote support tools.
  • Record and resolve customer enquiries and requests in a timely and efficient manner.
  • Utilize technical knowledge to troubleshoot problems and document solutions.
  • Collaborate with internal teams to resolve complex issues and improve service delivery.

Requirements:

  • Excellent customer service and communication skills.
  • Basic 1st line IT skills across Microsoft technology, including Office.
  • Any IT certifications are desirable but not essential.
  • Willingness to learn new skills and adapt to changing technology.

What We Offer:

This exciting role offers a chance to develop your first line technical support skills, a competitive salary of up to £24,500 negotiable on experience, and a range of benefits including hybrid working, 40 days annual leave, and training opportunities.

How to Apply:

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion on your career.

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