ER Policy Advisor

4 weeks ago


Sheffield, Sheffield, United Kingdom Royal Mail Full time

About the Role

As an ER Policy Advisor at Royal Mail, you will provide expert advice and guidance to managers across the business on employee relations matters. Your portfolio will include managing a range of ER cases, providing progressive tailored advice, and prioritizing activities based on risk assessment and case needs.

Key Responsibilities

  • Provide written and telephone expert ER advice and guidance to managers at all levels
  • Manage a portfolio of ER cases, scheduling and prioritizing activities based on risk assessment and case needs
  • Review and draft letters and documents related to ER cases, providing feedback to managers
  • Coach and upskill managers in all aspects of people management, including robust decision-making, fairness, and consistency of application of ER policies and procedures
  • Ensure accurate recording of case management details on the People Case Management system and proactive management of cases to conclusion
  • Collaborate with the ER Advisory Services Team Leaders and wider HR teams to address complex ER matters
  • Contribute to the development and continuous improvement of the ER Advisory Service

About You

To excel in this role, you will possess excellent written and telephone communication skills, in-depth knowledge of HR policies and procedures, and experience in coaching and upskilling managers. You will also have a proven ability to deliver commercially savvy, pragmatic HR solutions to complex ER cases, with a strong focus on managing risk.

What We Offer

Royal Mail offers a range of benefits, including a competitive salary, 10% annual bonus potential, 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive contribution rates. We also offer hybrid working, with remote working and office presence, and a supportive and generous company sick pay policy.

Next Steps

The next stage of the selection process will be a face-to-face or virtual interview, consisting of competency-based and role-specific questions. We will provide you with your interview questions ahead of the interview, allowing you to prepare and showcase your best examples.


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