Ambulance Care Assistant
6 days ago
We are seeking a skilled and compassionate Ambulance Care Assistant to join our team at Secure Solutions Group. As a Secure Ambulance Care Assistant, you will be responsible for the safe transport of service users, many of whom are detained under the Mental Health Act. Your duties will include responding promptly to calls, driving to and from destinations across the UK, and providing emotional support and building rapport with vulnerable service users to ensure they feel safe during transport.
Key Responsibilities
- Responding promptly to calls and arriving at the base within 10 minutes when on-call.
- Driving to and from destinations across the UK in various vehicles (B-category, such as minibuses and non-emergency ambulances).
- Providing emotional support and building rapport with vulnerable service users to ensure they feel safe during transport.
- Conducting vehicle checks and preparing all necessary equipment at the beginning of each shift.
- Assisting with the transport of mobility-impaired individuals, including the use of wheelchairs, stretchers, and manual handling equipment (training provided).
- Maintaining strict confidentiality and adhering to all infection control policies.
- Working collaboratively with colleagues to ensure the well-being of service users and conducting dynamic risk assessments throughout transport.
Requirements
- Experience: Previous professional experience in public-facing roles (customer service, etc) or in fields such as care, healthcare, or public sector work.
- Driving Licence: Full UK manual driving licence with a minimum of 1 years driving experience, less than 6 points, over twenty-five, and no 'DD' coded offences.
- Commitment: A willingness to commit to the role long-term (a minimum 6 months).
- Flexibility: Availability to work at any hour of the day or night during on-call shifts.
- DBS Check: Willingness to undergo an Enhanced DBS check.
- Physical Fitness: The ability to handle physical intervention techniques when required (training provided).
- Maturity and Initiative: The ability to remain calm under pressure, work independently, and collaborate effectively with colleagues.
- Communication Skills: Excellent verbal communication, patient handling, and customer service skills.
- Training: Commitment to continuous training, including First Aid at Work, Basic Life Support, and mental health training.
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