Medical Secretary and Clinical Lead

2 weeks ago

London, Greater London, United Kingdom Connaught Square Practice Full time

Job Summary

We are seeking a highly skilled Medical Secretary and Clinical Administrator to join our team at Connaught Square Practice. The successful candidate will be responsible for providing administrative support to our clinical team, ensuring the smooth day-to-day running of the practice, and contributing to the delivery of high-quality patient services.

Main Responsibilities

  • Manage a GP's correspondence, including referral letters, treatment requests, and non-NHS service requests.
  • Prepare letters and clinical reports.
  • Oversee the Medical Secretary Inbox and respond to queries.
  • Chase outstanding results, letters, discharge summaries, etc.
  • Respond to administrative enquiries from hospitals or other health and social care providers.
  • Coding and summarising key patient information from letters/notes received into patient records.

About Us

At Connaught Square Practice, we are committed to providing high-quality general practice services to our patients. Our values include compassion, putting patients first, continuity of care, supporting all members of the team, and commitment to learning.

Job Responsibilities

  • Promote and formulate systems to ensure efficiencies in the workplace are in line with NHS standards and adhered to.
  • Provide information and administrative support to all clinicians.
  • Ensure the call and recall system operates effectively to evidence performance.
  • Work closely with the full Practice Team to coordinate follow-up appointments, flag up frequent users or non-engaging patients.
  • Lead in ensuring effective use of IT to support patient care within the Practice.
  • Stay up-to-date with all referral pathways/referral criteria and ensure that up-to-date information is available to referrers as well as patients, including on the practice website.
  • Identify developments which could be of benefit and make recommendations to the Practice Manager.
  • Lead on the introduction and proactive management of any new processes and initiatives.
  • Provide support to practice staff in correctly identifying and targeting patients for assessment and treatment.
  • Assist the Practice Manager in conducting incentive scheme audits and public health initiatives.
  • Supervise and oversee the administrative side of the referrals process for all care pathways (referrals in and referrals out for treatment or assessment).
  • Ensure effective systems are in place for the smooth day-to-day running of the practice and good organisation of care across the interface between clinical services and patient administration.
  • Monitor practice systems to ensure optimal delivery of patient services.
  • Liaise with the Practice Manager with any complaints, feedback or breakdown in service.

Person Specification

Qualifications

Essential

  • Good General Education.
  • At least 3 years' GP Medical Secretary experience or compatible experience in a patient-facing environment in a similar role.
  • Interest in working with people and in service of patients.
  • Keen eye for detail.
  • Ability to multitask.
  • Ability to work independently and have self-motivation.
  • Interpersonal skills.
  • Solution-oriented.
  • Optimistic explanatory style.

Desirable

  • Experience of using clinical systems, SystmOne.
  • Experience of local NHS referral pathways.

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