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Spa Operations Manager

1 month ago

Oakham, Rutland, United Kingdom The Barnsdale Full time

We are seeking a highly skilled and experienced Spa Manager to lead our new outdoor Spa at The Barnsdale hotel.

The Spa is nestled amidst the hotel's natural scenery and offers a rejuvenating oasis, designed to create a sense of calm and tranquillity. Our team is dedicated to providing an unparalleled guest experience, and we are looking for someone who shares our passion for delivering exceptional service.

The successful candidate will have a strong background in spa management, with experience in leading teams and managing spa operations. They will be responsible for ensuring the highest standards of delivery, managing rotas and staff, and maintaining the upkeep of the facility. In addition, they will be responsible for delivering our wonderful therapies and providing a range of massage treatments to our guests.

We offer a competitive salary, generous tronc, and a range of benefits, including 28 days' holiday and discounts on hotels and restaurants across the Signet Collection Group. If you are a motivated and ambitious individual with a passion for spa management, we would love to hear from you.

Key responsibilities of the role include:

  • Manage and take overall responsibility for the Spa operation at the hotel.
  • Be welcoming, friendly, professional, discreet, and tactful in all communications with clients.
  • Be at the heart of an enchanting guest experience, including delivering our wonderful therapies and providing the highest possible standards of delivery of a range of massage treatments.
  • Manage, motivate, and train team members through inspirational leadership.
  • Attend and actively participate in regular management meetings.
  • Have an understanding and experience of Health and Safety regulations.
  • Complete all rotas to provide cover for the spa in line with the wage cost budget.
  • Have experience in managing the maintenance and upkeep of a facility.
  • Have Pool Emergency Responder qualification (preferable).
  • Have Pool Plant Operator Level 3 qualification (preferable).
  • Have IOSH / NEBOSH or another relevant, recognised H&S qualification (preferable).