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Transport Operations Coordinator
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Transport Operations Manager
2 months ago
We are seeking an experienced Transport Operations Manager to oversee and execute the Transport Plan for a leading logistics company. The successful candidate will lead and motivate a small team, ensuring that key performance indicators (KPIs) in General Haulage are consistently exceeded and compliance requirements are rigorously adhered to.
Key Responsibilities:- Execute the Transport Plan by managing personnel, planning, and allocating resources to ensure delivery times are met with 100% accuracy.
- Achieve and surpass operational service levels by meeting key performance indicators, such as 100% on-time deliveries.
- Manage various data streams to support efficient operations.
- Maintain strong business relationships with both external and internal stakeholders, including customers, repair agents, and site teams.
- Possess a thorough understanding of the commercial aspects of customer contracts.
- Clearly define roles and responsibilities for yourself and your team.
- Enhance competencies and performance within General Haulage activities to drive business efficiency and competitive advantage.
- Proactively manage attendance and absence levels within your team in line with company policies.
- Handle all employee relations issues, including disciplinary actions, grievances, and absences.
- Act as a coach and mentor for direct reports, providing regular one-on-one support.
- Ensure compliance with company and statutory obligations, including Working Time Regulations (WTD) and operator licensing.
- Collaborate effectively with other shifts to maintain smooth operations.
- Represent the transport department as a key company representative.
- Support and promote company initiatives, offering solutions and best practices through various forums.
- Assist and deputise for the Senior Operations Manager as needed.
- Drive operational continuous improvement.
- Implement and support company initiatives.
- Ensure all transport operations, practices, and procedures comply with Health & Safety policies and other statutory requirements, including EU Driver's Hours Regulations.
- Review driver routes and plan to maximise efficiency.
- Keep all customers informed of all failed services or significant delays.
- Provide the communication link between customers and drivers.
- Supervising and managing driver workloads.
- Managing your driver's daily activities in line with the Working Time Directive and Driving hours.
- Planning vehicles around requests, challenges and changes.
- Monitoring customer requests, allocating jobs and issuing instructions.
- Keeping up to date with transport issues and dealing with changes to the days schedules.
- Communicate fleet availability and issues to the whole team.
- Liaising with drivers and colleagues to ensure on time deliveries.
- Pre-brief and de-brief drivers on their daily runs throughout the day.
- Troubleshooting critical transport related issues as they arise in a live environment.
At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data – These can be viewed on our website.
