Leadership and Support Team Head
3 days ago
We are looking for a skilled Leadership and Support Team Head to join our team at Mixxos. This is a fantastic opportunity for a motivated individual who is passionate about delivering outstanding results through team performance.
In this role, you will be responsible for managing the day-to-day operations of our membership and events team, including responding to high volumes of enquiries, managing and resolving escalated complaints from the team, motivating and managing the team to achieve targets and goals, consistent quality checking and feedback, working within a structured framework, and creating and managing a daily staff rota to determine who is covering the different channels where clients can leave enquiries.
The ideal candidate will have a minimum of 2 years' experience in a leadership role, with a proven track record of delivering results through team performance. You will also have excellent communication skills, attention to detail, and be commercially astute.
Main Responsibilities:- Be a role model for the team and respond to high volumes of enquiries
- Manage and resolve escalated complaints from the team
- Motivate and manage the team to achieve targets and goals
- Consistent quality checking and feedback, working within a structured framework
- Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries
The salary for this role is approximately £36,000 per annum, depending on experience. Benefits include 24 days annual leave + bank holidays, 35-hour week, hybrid working after training, professional growth and training opportunities, and a generous benefits package which includes gym discounts, pension plan, season ticket travel loans, and health and dental plans.
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