Head of Support Operations

4 days ago


Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full time
About the Job

New Era Cap is seeking an experienced Customer Service leader to join our Leadership Team. As Head of Support Operations, you will be responsible for managing and developing the Customer Service team, ensuring they deliver exceptional customer experiences and drive business growth.

You will work closely with our teams in Germany, Spain, Italy, and France, building strong relationships and driving collaborative efforts to meet customer needs.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Responsibilities:

  • Lead and manage the Customer Service team
  • Develop and implement customer-centric strategies
  • Build and maintain relationships with Country Managers and stakeholders
  • Collaborate with cross-functional teams to ensure seamless operations

Requirements:

  • Proven leadership and management experience
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Experience with SAP and BI systems

Salary Range: £60,000 - £80,000 per annum



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