Customer Service Representative

1 week ago


Llanelli, Carmarthenshire, United Kingdom NatWest Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at NatWest.

Key Responsibilities
  • Customer Guidance and Support: Provide exceptional guidance and support to our valued customers, helping them to achieve their financial goals and objectives.
  • Proactive Service Enhancement: Continuously look for ways to enhance our customer banking experience, identifying opportunities to improve our services and exceed customer expectations.
  • Relationship Building: Build strong relationships with customers, understanding their needs and preferences to deliver tailored solutions and services.
  • Process Improvement: Collaborate with colleagues to identify areas for process improvement, implementing changes to streamline services and enhance the customer experience.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Customer Focus: Demonstrate a customer-centric approach, with a passion for delivering exceptional service and exceeding customer expectations.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Teamwork: Be a team player, with the ability to work collaboratively with colleagues to achieve shared goals and objectives.


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