Service Team Leader

5 days ago

Llanelli, Carmarthenshire, United Kingdom Morrisons Full time

About The Role

We are seeking a highly skilled and experienced Team Leader to lead our Service teams and drive our service performance forward for our customers.

As a Checkout Team Leader, you will be the driving force behind our Checkout team and will be responsible for creating a team that delivers outstanding, friendly, and helpful service to all our customers.

Key Responsibilities:

  • Be a visible presence across all front-end service operations, utilizing headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
  • Build a supportive and performance-driven culture where achievement and contributions are recognized and rewarded.
  • Confidently utilize all dashboards and reports to make decisions that will optimize the front-end experience, root cause issues, develop plans, and implement corrective action.
  • Ensure all policies, procedures, and legal obligations, including cash handling, are followed as specified by the company.
  • Be responsible for the coordination and day-to-day communication within the front-end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys, and car park, supporting colleagues with queries where required.
  • Minimize waste, delegating put-backs to be completed in a timely manner.

In Return for Your Hard Work:

  • Fully flexible shift patterns.
  • Six weeks' holiday (including bank holidays).
  • 15% discount in our supermarkets and convenience stores available from the day you join us.
  • Additional 10% discount card for a Friend or Family member.
  • Career progression and development opportunities.
  • Competitive pension and life assurance.
  • Healthcare/Well-being benefits, including Aviva Digital GP.
  • Morrisons MyPerks with discounts at high street shops, cinemas, and gyms, and lots more.
  • Optional Payroll charity donations.
  • A range of family-friendly policies, including 26 weeks' maternity and adoption leave, along with neonatal and fertility leave.

About You:

  • Ability to build and maintain effective relationships.
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance.
  • Strong operational and technical knowledge of the Service department.
  • Able to effectively plan, organize, and manage own and direct reports' workload.
  • Able to work to strict deadlines.

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