Retail Operations Specialist

3 days ago


High Wycombe, Buckinghamshire, United Kingdom Neom Ltd Full time

Job Description

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We are seeking an experienced Customer Experience Leader to join our team at Neom Ltd. The successful candidate will be responsible for creating and delivering exceptional customer experiences across all touchpoints, including in-store, online, and through social media.

The estimated salary for this role is £38,000 - £45,000 per annum, depending on experience.

Key Responsibilities

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  • Create and execute customer-centric strategies to drive loyalty, retention, and advocacy.">
  • Develop and implement programs to enhance customer satisfaction, feedback, and Net Promoter Score (NPS).">
  • Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure seamless customer experiences.">
  • Lead and manage a team of customer experience specialists, providing guidance, coaching, and development opportunities.">
  • Analyse customer feedback and insights to inform business decisions and drive continuous improvement.">
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Requirements

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  • Minimum 2 years' experience in customer experience, preferably in a leadership role.">
  • Excellent communication, interpersonal, and problem-solving skills.">
  • Ability to work effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines.">
  • Strong analytical and decision-making skills, with a focus on data-driven insights.">
  • Alignment with Neom values and commitment to promoting wellbeing in our communities.">
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What We Offer

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As a Customer Experience Leader at Neom Ltd, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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