Technical Support Specialist

1 day ago


Truro, Cornwall, United Kingdom Focus Group Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our Managed Services team in Truro. As a key member of the team, you will provide first-class service to our customers by handling 2nd line service queries and delivering advanced technical support.

This role involves:

  • Troubleshooting hardware and software issues to ensure seamless operations.
  • Documenting changes in accordance with our Change Management process.

To be successful in this role, you should have:

  • Experience in customer-facing technical support roles.
  • In-depth knowledge of system, application, and network infrastructure.
  • Expertise in remote desktop support tools.
  • Familiarity with ITIL framework and best practices.
  • The ability to escalate complex issues to 3rd line support when necessary.

What We Offer:

A competitive salary of £40,000 - £60,000 per annum, depending on experience, and a dynamic work environment that values teamwork and innovation.

We welcome all applications and invite you to explore this exciting opportunity further.



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