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Chat Host

2 months ago

Derby, Derby, United Kingdom Buzz Group Limited Full time
About the Role

We are seeking a charismatic and energetic individual to join our team as a Chat Host. As a key member of our Live Bingo team, you will be responsible for creating a fun and entertaining experience for our customers through our live chat functionality.

Key Responsibilities
  • Deliver exceptional customer service and create a positive atmosphere for our customers
  • Chat with customers, respond to questions, and provide support in a timely manner
  • Ensure chat hosting is delivered in line with our core quality standards and expectations
  • Engage with customers, promote and upsell promotions, and respond to customer queries
  • Be the voice of social media campaigns and respond to customer inquiries
  • Deliver and execute games, activities, and quizzes to increase player engagement
  • Manage chat bans effectively and process them correctly in line with company processes
  • Enhance the customer experience by making it personal to them through chat hosting
  • Monitor and record key live bingo features and winners, working closely with the live bingo host
  • Award bonuses to players and credit player accounts
Requirements
  • Awareness of Bingo and online gaming
  • Excellent communication skills, including typing and grammatical skills
  • Customer service experience in a customer-facing role
  • Computer literacy and internet savvy
  • Ability to multitask and prioritize workload
  • Knowledge of internal systems such as VF BOS, IMS (good to have but not essential)
  • Knowledge of Data Protection (GDPR) and Safer Gambling (good to have but not essential)
About Us

Buzz Group Limited is a dynamic business that offers an exciting role in a fast-paced environment. We provide a great rewards package, including access to training and development opportunities, a pension scheme, and a refer-a-friend scheme.