Deputy Customer Operations Manager Role

4 weeks ago


Derby, Derby, United Kingdom Buzz Bingo Full time
Deputy Customer Operations Manager Role

We are seeking an experienced Deputy Customer Operations Manager to join our Live Bingo Team in Derby. As a key member of our team, you will be responsible for leading a team of Live Bingo Hosts and Chat Stars who deliver our bingo products across our Omni-Channel business for clubs and online bingo rooms.

Your key responsibilities will include:

  • Leading a team of Live Bingo Hosts and Chat Stars to deliver exceptional customer experiences and achieve KPI targets.
  • Developing and implementing strategies to improve team performance and customer satisfaction.
  • Collaborating with the Live Bingo Customer Operations Manager and other teams to achieve business objectives.

You will be an experienced manager with a proven track record of delivering high levels of customer service and KPI delivery. You will have a strong customer focus, excellent communication skills, and the ability to work in a dynamic and agile environment.

In return for your skills and experience, we offer a competitive rewards package, including a pension scheme, staff discount, and access to training and development opportunities.


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