Deputy Customer Operations Manager

4 weeks ago

Derby, United Kingdom Buzz Bingo Full time

Deputy Customer Operations Manager (Live Bingo) - Derby, Derbyshire

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets.  You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience

  • Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment 
  • Previous experience of working within a gaming environment
  • Evidence of being able to create, manage and drive new Initiatives through others.
  • Has presence and impact within groups.
  • Self-aware and welcomes constructive feedback.
  • Committed to your own and other's development.
  • Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
  • A track record of delivering high levels of customer service & KPI delivery.
  • Strong customer focus with service values & team principles.
  • Brings business awareness to decision making.
  • Understanding of KPI's that may affect the commerciality of the business.
  • A relentless focus upon customer service standards with strong attention to detail

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

  • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS
  • My Eva – an online financial expert to help with any money-related matters
  • Buzz Brights Apprenticeships including – Customer Service Level 3 
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Refer a Friend Scheme
  • Pension Scheme

Your skills:

  • Ability to work in a dynamic and agile way and deliver on deadlines
  • A keen eye on attention to detail when delivering outputs of work
  • Strong communication skills, written, spoken and visual for our internal teams and customer user experience 
  • Not afraid to explore out of the box thinking to deliver a better customer user experience
  • Able to adapt quickly to changing demands.
  • An enthusiastic self-starter who identifies opportunities

For more information please see attached job description and apply today

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