Customer Operations Deputy Manager
4 weeks ago
We are seeking an experienced Deputy Customer Operations Manager to join our Live Bingo Team in Derby. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Lead a team of Live Bingo Hosts and Chat Stars to deliver our bingo products across our Omni-Channel business for clubs and online bingo rooms.
- Work closely with the Live Bingo Customer Operations Manager to develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams, including Bingo Product, Marketing & Social, Retail Commercial, and Customer Service, to achieve business objectives.
- Identify areas for improvement and develop plans to enhance customer experience and drive business growth.
- Ensure compliance with regulatory requirements and company policies.
Requirements:
- Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment.
- Previous experience of working within a gaming environment.
- Evidence of being able to create, manage, and drive new initiatives through others.
- Strong communication and interpersonal skills.
- Ability to work in a dynamic and agile environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Access to training and development programs.
- A comprehensive rewards package, including staff discount, refer a friend scheme, and pension scheme.
How to Apply:
If you are a motivated and experienced Deputy Customer Operations Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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