Customer Operations Deputy Manager

4 weeks ago


Derby, Derby, United Kingdom Buzz Bingo Full time
Deputy Customer Operations Manager Job Description

We are seeking an experienced Deputy Customer Operations Manager to join our Live Bingo Team in Derby. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Lead a team of Live Bingo Hosts and Chat Stars to deliver our bingo products across our Omni-Channel business for clubs and online bingo rooms.
  • Work closely with the Live Bingo Customer Operations Manager to develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams, including Bingo Product, Marketing & Social, Retail Commercial, and Customer Service, to achieve business objectives.
  • Identify areas for improvement and develop plans to enhance customer experience and drive business growth.
  • Ensure compliance with regulatory requirements and company policies.

Requirements:

  • Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment.
  • Previous experience of working within a gaming environment.
  • Evidence of being able to create, manage, and drive new initiatives through others.
  • Strong communication and interpersonal skills.
  • Ability to work in a dynamic and agile environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A comprehensive rewards package, including staff discount, refer a friend scheme, and pension scheme.

How to Apply:

If you are a motivated and experienced Deputy Customer Operations Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].



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