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Customer Operations Manager

4 weeks ago

Derby, Derby, United Kingdom VIQU Limited Full time

We are seeking a highly skilled Customer Operations Manager to lead our rapidly growing service desk team. The ideal candidate will have excellent leadership skills and proven experience in managing and developing service desk teams in a payment, retail technology, logistics, or similar industries.

The successful candidate will have a strong background in troubleshooting payment systems and transaction failures, as well as experience in managing escalations and resolving complex technical issues.

As a key member of our team, the Customer Operations Manager will be responsible for developing a growing service desk team, driving excellence in troubleshooting and supporting issues, and ensuring the service desk operates efficiently and in line with business goals and security standards.

We are looking for a motivated and experienced professional who can inspire and lead teams, and who is familiar with payment security standards and similar industries.

Key Responsibilities:

  • Develop a growing service desk team, driving excellence in troubleshooting and supporting issues
  • Motivate and manage other members of the service desk team
  • Ensure the service desk operates efficiently and in line with business goals and security standards
  • Manage escalations and resolve complex technical issues

Requirements:

  • Proven experience in managing and developing service desk teams in a payment, retail technology, logistics, or similar industries
  • Experience in troubleshooting payment systems and transaction failures
  • Familiarity with payment security standards or similar in adjacent industries
  • Strong leadership and communication skills, with the ability to inspire and lead teams