IT Operations Administrator Role

2 weeks ago


London, Greater London, United Kingdom CLARKSON PLC Full time
Job Summary

We are seeking a highly skilled IT Operations Administrator to join our team in the EMEA region based out of London. The successful candidate will be responsible for providing exceptional technical support, troubleshooting, and maintaining accurate ticket documentation within our ServiceNow platform.

Key Responsibilities:
  • Triage and resolve user incidents & service requests with high focus on regional specifics
  • Create and maintain accurate and concise ticket update/knowledgebase documentation within ServiceNow
  • Collaborate with the Lead IT Operations Administrator to identify trends and spot potential problems
  • Improve and iterate on service support provision to the office
  • Ensure computers, printers, and other peripherals are operational
  • Provide support with hardware and software maintenance
  • Fulfill additional/ad-hoc duties as needed to meet business requirements
Requirements:
  • Previous experience in an IT Support role is preferable
  • Excellent communication skills, able to provide technical support over the telephone, Chat or face-to-face
  • A team player who can work within a framework of procedure and policies
  • Flexible and willing to work outside of core hours if necessary
  • Knowledge and some experience of products within the Microsoft Office 365 suite
  • Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange
  • Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs, and groups
Estimated Salary Range: £35,000 - £45,000 per annum (dependent on experience)

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