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Debt Resolution Specialist

2 months ago


Leicester, Leicester, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Debt Resolution Specialist. As a key member of our collections team, you will play a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships.

Key Responsibilities
  • Collecting overdue debts on the phone and negotiating sustainable payment arrangements with customers.
  • Ensuring debt cases are processed as efficiently as possible through our treatment paths.
  • Identifying and accelerating higher risk cases through the journey.
  • Rectifying any action/issue that may risk postponing activity to stop further debt.
  • Liaising with our external and internal teams to ensure a cohesive and uniformed approach.
  • Resolving queries both internally and externally around outstanding invoices.
  • Preparing and providing accurate management information regarding own performance.
What We Offer
  • A competitive salary of £23,000, increasing to £25,000 after successful completion of probation, plus up to £5k per year bonus.
  • A comprehensive benefits package, including 24 days annual leave + bank holidays, day off on your birthday, learning and development opportunities, and a generous bonus scheme based on individual and team performance.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
Requirements
  • Sharp decision-making skills to manage a changing workload.
  • Previous experience in the Energy Industry would be desirable but not essential.
  • Proven Customer Service experience required.
  • First-rate communication and interpersonal skills.
  • A 'can do' attitude and love to see success.
  • Naturally curious, immaculate attention to detail.
  • A strong team player who can adapt as the role and business develops.
  • Experience in hitting targets, managing your time effectively and identifying sales opportunities.
About Yü Group

We are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. Our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.