High-End Customer Service Expert

3 weeks ago


Chelsea, Greater London, United Kingdom De Savary London Full time
High-End Customer Service Expert Sought

We are seeking an experienced and skilled High-End Customer Service Expert to join our team at De Savary London in West London during the holiday season.

About the Role
  • Customer Service Excellence: Deliver outstanding customer service, consistently exceeding expectations and building strong relationships.
  • Sales Support: Collaborate with clients to identify their needs and preferences, recommending relevant luxury items and driving sales.
  • Boutique Presentation: Maintain a pristine and organised boutique environment, reflecting the brand's values and aesthetic.
  • Sales Transactions: Handle complex sales transactions efficiently and accurately, ensuring seamless customer experiences.
  • Product Knowledge: Develop in-depth expertise in our brand, products, and seasonal collections to inform customer interactions and drive sales growth.
  • Inventory Management: Contribute to effective stock control and organisation, supporting efficient restocking and minimising waste.
  • Team Collaboration: Foster a positive and productive team culture, ensuring seamless communication and cooperation.
Requirements
  • Previous experience in a luxury or high-end customer service role is desirable.
  • Essential: exceptional communication and interpersonal skills, attention to detail, and a passion for delivering outstanding customer experiences.
  • Able to create a warm and inviting atmosphere that reflects the boutique's brand and values.
  • Availability to work flexible hours, including weekends and evenings, during the holiday season.
Estimated Salary: £28,000 - £33,000 per annum

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