Local Authority Operations Coordinator

7 days ago


Winchester, Hampshire, United Kingdom Cardo Group Full time

Who are Cardo Group?

We are a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.

Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. We aim to develop into a national footprint in the future.

We are currently recruiting for an experienced Planner to join our team in Winchester.

Accountabilities/Responsibilities:

  1. Day-to-day planning of operatives (direct and subcontractors) to ensure all jobs are allocated, attended, FOW raised, jobs re-booked or closed off as necessary on a daily basis.
  2. Reviewing jobs on Dynamics and feeding back into reports, raising any risks to Operational Management.
  3. Ensuring appointments booked meet times with correct allocation, operative and materials required, subsequent jobs booked with residents updated at all times for a positive customer experience.
  4. Checking/allocating all booked jobs ahead of appointments.
  5. Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs).
  6. Ensure Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
  7. Promptly allocating emergencies throughout the day.
  8. Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensure all jobs are completed.
  9. Monitoring overdue orders, ensuring no more than 20 jobs are overdue at any one time.
  10. Liaising and calling back completion sheets from subcontractors.
  11. Monitor allocations of work when cancellations occur, ensuring no operative waits longer than 15 minutes.
  12. Materials coordination as and when required, advising engineers/supervisors.
  13. Booking authorised VO's/Quoted FOWs (passed via admin team and authorised by Operations team).
  14. Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
  15. Subcontractor updates & diary management.
  16. Updating Dynamics with notes of action etc.
  17. Cooperating with the planning supervisor and teammates as needed. Working with other teams/operatives/Subcontractors to cover another planner/call Centre advisors' AL, sickness and at busy times of the day.
  18. Regularly reviewing the Repairs Inbox to raise jobs within 48 hours.

Requirements:

  1. Prior experience in a Planning/Scheduling role.
  2. Social Housing background is desirable.
  3. Ability to work in a fast-paced environment.
  4. Excellent written and verbal communication skills.

At Cardo Group, we value diversity and inclusivity. Our goal is to build a business that reflects the communities we serve. Whoever you are and whatever your background, we welcome you to our team.

This is a Full-time position.

The salary for this role is up to £26,000 per year.

This role follows a Monday to Friday schedule.



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