Helpdesk Operations Coordinator

3 weeks ago


Winchester, Hampshire, United Kingdom Shaw Daniels Solutions Full time
Job Title: Helpdesk Operations Coordinator

Shaw Daniels Solutions is seeking an experienced IT professional to join our team as a Helpdesk Operations Coordinator. In this role, you will be responsible for coordinating the activities of our IT support team and delivering exceptional customer service. Salary: £50,000 per annum.

About the Role:
The Helpdesk Operations Coordinator will be responsible for ensuring that our IT support team is running smoothly and efficiently. This includes coordinating tasks, providing administrative support, and maintaining accurate records of customer interactions. Main Responsibilities:
  • Coordinate the activities of the IT Support team to deliver excellent customer service.
  • Provide administrative support to the IT Support team, including scheduling meetings and managing reports.
  • Maintain accurate records of customer interactions and resolve customer complaints in a timely manner.
  • Work closely with the Head of IT Operations to ensure that the IT Support team is aligned with business objectives.

Requirements:
  • Proven experience in coordinating IT support teams.
  • Excellent organizational and communication skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Basic knowledge of IT systems and technologies.
  • ITIL Foundation Certification (ITIL 4 preferred).


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