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Operations Director

2 months ago

Alcester, Warwickshire, United Kingdom Fullers Full time
About Lovely Pubs

At Lovely Pubs, we're passionate about delivering exceptional hospitality experiences in our premium pub-restaurants. We're seeking an experienced Operations Manager to lead our team and drive business growth.

Job Purpose

We're looking for a dynamic and results-driven Operations Manager to oversee the day-to-day operations of our 7 sites across Warwickshire. As a key member of our leadership team, you'll be responsible for ensuring our pubs consistently deliver outstanding food, drink, and hospitality experiences.

Key Responsibilities
  • Leadership and Direction
    • Provide inspirational leadership to your teams, driving high standards of food, drink, and hospitality.
    • Foster a culture of collaboration, support, and high morale across all sites.
    • Establish a working environment where teams feel empowered and engaged.
  • Customer Experience
    • Have a real passion for hospitality and the principle of 'shared ownership', ensuring every team member feels responsible for the guest experience.
    • Ensure a fantastic customer experience by setting and maintaining outstanding service and quality standards across all Lovely Pubs locations.
    • Stay ahead of industry trends and make regular competitor visits to ensure Lovely Pubs remains the first choice for customers.
    • Drive continuous improvement of the guest experience, always seeking to refine and evolve our offering.
  • Developing Your People
    • Build and strengthen your teams by coaching managers, providing development opportunities, and fostering a culture of learning.
    • Regularly identify and mentor high-potential team members, ensuring a robust succession plan across all sites.
    • Encourage a shared sense of ownership amongst teams, ensuring everyone feels invested in the success of their pub.
  • Optimising Financial Performance
    • Take a commercial, entrepreneurial approach to drive profitability and growth across the Lovely Pubs portfolio.
    • Ensure each pub has a clear vision that aligns with the Lovely Pubs brand and Fuller's values.
    • Use data-driven insights to analyse performance and identify opportunities for growth and profit maximisation.
  • Protecting Our Reputation
    • Implement and enforce health and safety standards, ensuring a safe environment for both staff and customers.
    • Uphold Fuller's reputation and Lovely Pubs' brand by adhering to legal and compliance standards, fostering trust and excellence in all operational aspects.
Requirements
  • Proven track record of delivering sales and profit growth within a multi-site hospitality environment.
  • An inspiring leader with high emotional intelligence and meticulous attention to detail.
  • Passionate about fresh, seasonal food with a solid understanding of menu engineering to deliver great food quickly and consistently.
  • A real zest for hospitality with a belief in the principle of Shared Ownership - making every team member feel responsible for the guest experience and the business's success.
  • Strong commercial acumen, with the ability to make data-informed decisions to drive performance.
  • Willingness to work 2-3 evenings a week and every other weekend, to ensure hands-on leadership during key trading times.