Field Service Technician: Toner Production Equipment Specialist
6 days ago
About Us
Fujifilm Corporation, the largest graphic distributor in the US, delivers world-class solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and traditional Offset supplies. We are industry leaders in Color Standardization and G7 implementation.
Job Summary
We are seeking a highly skilled Field Service Technician to join our team in California. As a specialist for toner production equipment, you will provide on-site support, installations, and service repairs to customers in North America.
Responsibilities
- Provide on-site technical support for installations and service repairs
- Solve complex service issues and communicate effectively with customers
- Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team
- Develop strong working relationships with customers
- Perform pre-installation assessments and site inspections of equipment
- Submit service activity information and paperwork in a timely manner
- Monitor and manage part returns
- Manage Preventative Maintenance requirements
- Attend training classes to stay current on products
- Work weekends and overtime as needed for installations, service calls, and training
- Provide technical support and direction to technicians
- Conduct technical training classes as needed
- Provide sales assistance in demos and customer visits
- Monitor critical accounts and participate in support activities
Requirements
- High School diploma or equivalent
- Two-year electronics or mechanical engineering degree or equivalent experience
- 5+ years of field service experience with toner-based production equipment
- Extensive knowledge of electronics and mechanical operation
- Excellent customer service skills
- Computer skills with emphasis on operating systems and hardware
- Valid state driver's license (Real ID compliant) and passport
- Ability to travel extensively
Compensation
$36.05 per hour depending on experience
Benefits
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
EEO/Affirmative Action Statement
Fujifilm Corporation is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, sexual orientation, and any other protected status.
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