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District Service Manager

1 month ago

StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

Job Summary

We are seeking a highly skilled District Service Manager to join our team at Fujifilm Corporation. As a key member of our operations team, you will be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory.

Key Responsibilities

  • Direct the FST equipment installation process to ensure timely and quality performance
  • Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
  • Manage daily activities of assigned customer support group
  • Develop strong working relationships with internal and external customers
  • Provide problem resolution to customers on escalated product issues
  • Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
  • Direct skill set training for technicians to ensure that support is delivered at a high level
  • Complete and submit service activity reports and paperwork timely to the appropriate group/department
  • Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
  • Participate in the interviewing, hiring, and performance management process for assigned FST's
  • Provide Sales assistance in demos and/or customer visits
  • Attend training classes for product updates and new products
  • Monitor critical accounts to accomplish quick and effective problem resolution
  • Monitor weekly, monthly and annual reports and direct FST actions based on reported data

Requirements

  • HS Diploma or GED
  • 3+ years management experience
  • 5+ years field experience in a technical service industry
  • Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
  • Knowledge of current Graphic Arts Industry technology and trends
  • Ability to work under highly stressful customer situations
  • Ability to communicate with vendors and clients in an efficient and professional manner
  • Outstanding customer relations skills
  • Excellent problem-solving and decision-making skills
  • Highly developed interpersonal skills and ability to work with others
  • Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
  • Valid Driver's License
  • Ability to travel approximately 60%

About Fujifilm Corporation

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.