Wheelchair Services Liaison

16 hours ago


Hastings, East Sussex, United Kingdom Equals One Ltd Full time £25,683

About the Role:

We are looking for a highly motivated Community Health and Engagement Officer to join our team at Equals One Ltd in Eastbourne. The successful candidate will be responsible for creating and managing stakeholder relationships, contributing to service quality assurance procedures, and promoting the importance of user lived experience in the company and community.

Key Responsibilities:

  • Create a stakeholder engagement plan to ensure all key stakeholders are engaged and play an active role in the service provision
  • Contribute to service quality assurance procedures, recruiting and leading a service users board, supporting complaints processes, and supporting ongoing service improvement activities
  • Promote the importance of user lived experience in the company, community, and among external stakeholders
  • Attend internal meetings to stay up-to-date with daily operations of the service and advocate for user experience

Requirements:

  • Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services
  • Experience of strategic and project planning and decision making
  • Good interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management
  • A UK driving licence is essential

Benefits:

  • An estimated salary of £25,683 per annum
  • A Company Pension Scheme
  • Life Assurance
  • Up to 33 days holiday (including bank holidays)
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