Transportation Services Liaison Officer

2 days ago


Hastings, East Sussex, United Kingdom Stagecoach Group Full time
About the Role: We are seeking two experienced and customer-focused individuals to join our team as Customer Helpers. As a key member of our staff, you will be responsible for delivering exceptional customer service and support to passengers at our busy Hastings rail interchange and town centre bus stops.

Job Description:
You will work closely with colleagues in our local control team and service delivery support team to provide helpful real-time information and assistance to customers. Your key responsibilities will include:
  • Providing excellent verbal and social communication skills to customers.
  • Working in a mobile capacity, being resilient and flexible.
  • Assisting customers with queries and concerns, using your initiative to 'do the right thing'.
  • Collaborating with colleagues to enhance customer experience and feedback.

Requirements:
To succeed in this role, you will need:
  • Excellent communication and interpersonal skills, with the ability to adapt to different situations.
  • Experience in customer-facing roles, preferably in transportation or related industries.
  • Ability to work independently and as part of a team, with strong problem-solving and analytical skills.
  • A genuine passion for delivering exceptional customer service.

What We Offer:
We offer a competitive salary, opportunities for career growth and development, and a supportive work environment that values diversity and inclusion.

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