Customer Liaison Specialist
7 days ago
About the Role
">United Living Group is seeking a skilled Customer Liaison Officer to join our team in delivering exceptional customer care and ensuring seamless communication with residents. As a key member of our organization, you will play a vital role in promoting strong relationships between residents, clients, and operational teams.
">Your Key Responsibilities
">- ">
- Ensure compliance with United Living HSE&Q standards, operating processes, company policies, and legislative requirements at all times.">
- Liaise with residents to address any issues promptly and effectively, providing excellent customer service throughout the process.">
- Collaborate with cross-functional teams to monitor, evaluate, and control service performance, identifying areas for improvement.">
- Develop and maintain effective working relationships with key stakeholders, including senior resident liaison officers, site management, and clients' representatives.">
- Ensure accurate and timely documentation, record-keeping, and reporting to meet organizational requirements.">
- Maintain up-to-date knowledge of relevant legislation, regulatory requirements, and industry best practices to provide expert guidance and support.">
- Participate in training and development opportunities to enhance skills and knowledge, contributing to the growth and success of the organization.">
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