Customer Liaison Specialist

7 days ago


Hastings, East Sussex, United Kingdom United Living Group Full time

About the Role

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United Living Group is seeking a skilled Customer Liaison Officer to join our team in delivering exceptional customer care and ensuring seamless communication with residents. As a key member of our organization, you will play a vital role in promoting strong relationships between residents, clients, and operational teams.

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Your Key Responsibilities

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  • Ensure compliance with United Living HSE&Q standards, operating processes, company policies, and legislative requirements at all times.">
  • Liaise with residents to address any issues promptly and effectively, providing excellent customer service throughout the process.">
  • Collaborate with cross-functional teams to monitor, evaluate, and control service performance, identifying areas for improvement.">
  • Develop and maintain effective working relationships with key stakeholders, including senior resident liaison officers, site management, and clients' representatives.">
  • Ensure accurate and timely documentation, record-keeping, and reporting to meet organizational requirements.">
  • Maintain up-to-date knowledge of relevant legislation, regulatory requirements, and industry best practices to provide expert guidance and support.">
  • Participate in training and development opportunities to enhance skills and knowledge, contributing to the growth and success of the organization.">


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