Service Technician
2 weeks ago
About the Role:
We are seeking a skilled Service Technician to join our team at Trane Technologies. As a Service Technician, you will play a critical role in delivering exceptional customer service and technical support to our clients.
Key Responsibilities:
- Diagnose and repair system problems on assigned projects and customer site visits.
- Attend customer sites to carry out Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaborate with Service desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
- Use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Communicate with supervisors, regions service managers, and senior technicians, and customers on updates and to drive continuous improvement.
Requirements:
- Proven experience in service or field-based technician role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Analytical thinking and problem-solving abilities.
- Proficiency in using Apps, diagnostic software, and MS Office Suite.
What We Offer:
- Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
- Company van.
- A fast-paced working environment.
- An excellent working culture and community.
- A structured induction plan with continued learning and development.
- A key role where you can make a direct contribution to our business.
We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace.
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