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Service Technician

2 months ago

Southampton, Southampton, United Kingdom Trane Technologies Full time

At Trane Technologies, we're committed to creating innovative climate solutions for a sustainable world. As a Service Technician, you'll play a crucial role in delivering exceptional customer service and technical support.

Key Responsibilities:

  • Diagnose system problems and perform repairs on assigned projects and customer site visits.
  • Collaborate with the Service desk, Sales, and Operations Team to share key customer insights and drive continuous improvement.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Use cutting-edge software and technology to diagnose and repair units, following blueprints or engineering specifications.
  • Generate regular reports on completed invoiced work orders and foster strong relationships with customers through exceptional customer service.

Requirements:

  • Proven experience in service or field-based technician role.
  • Strong knowledge of customer service principles and excellent interpersonal skills.
  • Effective communication skills, analytical thinking, and problem-solving abilities.
  • Proficiency in using diagnostic software, MS Office Suite, and a UK driver's license.

What We Offer:

  • Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
  • A company van and a fast-paced working environment.
  • An excellent working culture and community, with a structured induction plan and continued learning and development opportunities.

We're an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, or any other protected status.