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Service Technician
2 months ago
Field Service Technician - Coffee Equipment Specialist
Job Summary:
We are seeking a skilled Field Service Technician to join our team in the Southampton region. As a Coffee Equipment Specialist, you will be responsible for responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands.
Key Responsibilities:
- Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
- Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
- Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
- Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
- Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
- Manage and replenish spare parts inventory using a hand-held unit.
Requirements:
- Strong understanding of coffee quality and coffee equipment.
- Robust problem-solving skills with an electrical/mechanical background.
- Excellent customer service skills.
- Computer literate with a clean driving license.
- Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.
What We Offer:
- 25 days holiday.
- Pension scheme.
- Employee Assistance Program (EAP).
- Life Assurance.
