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Night Receptionist

2 months ago

Bristol, Bristol, United Kingdom Klarent Hospitality Full time
Job Opportunity at Klarent Hospitality

We are seeking a skilled and enthusiastic Night Receptionist to join our team at Mercure Bristol Grand Hotel.

About the Role:

  • Provide exceptional customer service to guests during night hours, ensuring a seamless experience from check-in to check-out.
  • Complete audits and maintain accurate records as required.
  • Respond to guest queries in a timely and efficient manner, achieving positive outcomes.
  • Communicate effectively with the Night Manager and Night Reception Supervisors, sharing relevant feedback and information.
  • Demonstrate a high level of customer service at all times, adhering to company standards.
  • Participate in training courses and contribute to the Night Team's development efforts.
  • Utilize knowledge of hotel room categories, rates, packages, and promotions to maximize room occupancy and promote hotel services.
  • Adhere to hotel credit policy and procedures when handling foreign currencies, credit cards, and cash.
  • Collaborate with other departments as needed to ensure seamless operations.

About Us:

Klarent Hospitality operates a portfolio of branded hotels across the UK and Ireland, offering excellent opportunities for growth and development. We prioritize recognizing and rewarding our staff for their hard work and commitment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A supportive and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Requirements:

  • Passionate and willing to learn.
  • Positive attitude and excellent customer service skills.
  • Ability to work effectively in a team environment.
  • Excellent organizational and time management skills.
  • Resilience, creativity, and ability to multitask under pressure.
  • Ability to work morning, afternoon, evening, and weekends.
  • Deliver exceptional customer experiences consistently.

How to Apply:

Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.