Customer Service Representative

4 weeks ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

Job Title: Call Handler

Job Summary:

We are seeking a skilled Call Handler to join our team at The Portfolio Group. As a Call Handler, you will be responsible for providing exceptional customer service to clients, handling calls with empathy and care, and working collaboratively with our counselling and legal teams.

Key Responsibilities:

  • Handle customer calls with a high level of empathy and understanding
  • Work closely with our counselling and legal teams to provide comprehensive support services
  • Assess and triage calls to ensure timely and effective support
  • Develop and maintain strong relationships with clients and stakeholders

About Us:

The Portfolio Group is a leading provider of well-being services, dedicated to making a positive difference in the lives of millions. Our comprehensive Employee Assistance Programme (EAP) offers 24/7 support services to employers and individuals, providing a safe and confidential space for people to discuss their concerns.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to make a real difference in people's lives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • High level of empathy and understanding

How to Apply:

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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