Field Service Engineer

5 days ago

Leamington Spa, Warwickshire, United Kingdom Lotus Cars Europe Full time
Job Title: Field Service Engineer

At Lotus Cars Europe, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support to our Lotus After-Sales Network in the UK and Ireland.

About the Role

The successful candidate will be responsible for:

  1. Providing technical support to the Lotus After-Sales Network
  2. Providing technical assistance in case of critical diagnosis in the field and reporting to the headquarter
  3. Sharing diagnosis information and giving feedback to the Quality department to improve the product
  4. Supporting the technical field service organization as well as the technical support departments in the elimination of complex product defects on vehicles, units, and components
  5. Supporting Customer Care teams in the resolution of customer issues within the network
  6. Periodic reporting and analyzing statistic data on technical issues coming from the network
  7. Analysis and evaluation of incoming complaints
  8. Independent decision-making about necessary measures to address the complaints
  9. Implementation of technical solutions in workshop-oriented instructions
Key Stakeholders

The successful candidate will work closely with the following stakeholders:

  1. 1st Level of technical Support, centralizing the requests
  2. Regional Aftersales Manager, escalating customers complaints
  3. Network of Authorized repairers, providing technical support and training
Requirements

To be successful in this role, you will need:

  1. Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering, electrical engineering with a focus on drives or master craftsman/workshop manager/master technician
  2. Automotive background in a similar job for an OEM
  3. Extensive knowledge of total vehicle systems including powertrain, electrical, and diagnostics
  4. Class B driving license
  5. 100% willingness to travel nationally and internationally
  6. Must be fluent speaking English at a technical level
  7. Confident in working with Microsoft Office suite (Excel, PowerPoint)
Benefits

We offer a competitive salary, 25 days' holiday plus bank holidays, 6% pension contribution, discretionary annual bonus scheme, private healthcare, group income protection based on length of service, paid time off for medical appointments, family-friendly policies, and exclusive employee discount, wellbeing, and recognition platform #ForUSLOT.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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