Field Service Engineer

4 weeks ago

Leamington Spa, Warwickshire, United Kingdom newscientist - Jobboard Full time
Job Title: Field Service Engineer

Join our team as a Field Service Engineer and take on the challenge of providing technical support to the Lotus After-Sales Network in the UK and Ireland.

About the Role:

The successful candidate will be responsible for providing on-site technical support to authorized technicians, completing root cause analysis, and reporting on difficult cases and emerging trends.

Key Responsibilities:

  • Provide technical support to the Lotus AS Network
  • Provide technical assistance in case of critical diagnosis in the field and report them to the headquarter
  • Share diagnosis information and give feedback to the Quality department to improve the product
  • Support the technical field service organization as well as the technical support departments in the elimination of complex product defects on vehicles, units, and components
  • Support Customer Care teams in the resolution of customer issues within the network
  • Periodic reporting and analyzing statistic data on technical issues coming from the network
  • Analysis and evaluation of incoming complaints
  • Independent decision-making about necessary measures to address the complaints
  • Implementation of technical solutions in workshop-oriented instructions

Requirements:

  • Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering, electrical engineering with a focus on drives or master craftsman/workshop manager/master technician
  • Automotive background in a similar job for an OEM
  • Extensive knowledge of total vehicle systems including powertrain, electrical, and diagnostics
  • Class B driving license
  • 100% willingness to travel nationally and internationally
  • Must be fluent speaking English at a technical level
  • Confident in working with Microsoft Office suite (Excel, PowerPoint)

Desirable:

  • Additional knowledge of European languages will be considered as a plus
  • Experience working in an automotive aftersales workshop environment

Other Factors:

  • Must be prepared to travel frequently at short notice, making own arrangements within financial policy limits
  • Must hold a full, clean driving license

Benefits:

  • 25 days' holiday plus bank holidays
  • 6% pension contribution
  • Discretionary annual bonus scheme, based on your contribution and the performance of the company
  • Private Healthcare
  • Group income protection based on length of service
  • Paid time off for medical appointments
  • Family Friendly policies
  • Exclusive Employee discount, wellbeing, and recognition platform #ForUSLOT

About Us:

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering, and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future.

We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization.

Join Our Team:

As a Field Service Engineer, you will be part of a dynamic team that is shaping the future of the automotive industry. If you are passionate about technology, innovation, and customer satisfaction, we encourage you to apply for this exciting opportunity.

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